Shipping & Refund Policy

Every order is thoughtfully packaged and delivered with precision. Here's how we move your ritual from our shelf to yours - and what to do if something goes sideways.

IN THIS ESSAY

Shipping Policy

1. Locations

We ship worldwide. Our products are dispatched from our studio in Ahmedabad, India, and delivered to customers across India and international destinations through trusted courier partners.

2. Shipping Costs

Domestic (India): We offer free shipping on all prepaid orders within India.
Shipping charges may apply for COD (Cash on Delivery) or remote-area deliveries, depending on the delivery pin code and courier partner. Any applicable delivery fee will be automatically displayed at checkout before you complete your purchase.

International Orders:
We offer free international shipping on all orders. 

3. Order Confirmation & Tracking

Once your order is placed successfully, you will receive an order confirmation email containing your order details. When your order is dispatched from our studio, a shipping confirmation email will follow, including the tracking number and courier partner link.

Please note:

  • Tracking details may take up to 24 hours to become active after dispatch.
  • You can track your shipment directly via the courier’s website or tracking portal shared in your confirmation email.
4. Order Processing & Delivery Timelines

Domestic Orders:

  • Orders are typically processed and dispatched within 7–10 business days.
  • Pre-order items may require up to 12 days for dispatch.

once shipped, delivery within India generally takes:

  • Standard Shipping: up to 7 business days
  • Express Shipping: up to 3 business days

International Orders: Orders are dispatched within 10–12 business days, and delivery usually takes 15–20 working days, depending on the destination and customs clearance times. Please note that unforeseen delays (such as weather, strikes, or customs procedures) may occasionally extend delivery timelines.

5. Customs Duties & Import Taxes

For orders shipped outside India, your shipment may be subject to import duties, taxes, or customs fees levied by your destination country’s customs authority.
These charges are not included in the product price or shipping cost shown at checkout and must be paid by the customer upon arrival in their country.

We have no control over these charges and cannot predict their amount, as they vary from country to country.

We recommend contacting your local customs office for more information about applicable duties or taxes before placing your order.

6. Responsibility After Dispatch (International Orders)

Once an international order has left India and is in transit, OSE Studios is not responsible for any customs delays, holds, or clearance procedures at the destination.
If your order is held by customs or requires additional verification or payment, it will be the customer’s responsibility to coordinate directly with the courier service and the local customs authorities to facilitate release and delivery.

Failure to comply with customs or import procedures may result in delays, additional storage fees, or return of the shipment — such cases will not be eligible for a refund of shipping or customs costs.

7. Delivery Delays or Issues

While we work only with reliable courier partners, occasional delays may occur due to:

  • Natural calamities or public holidays
  • Customs inspections or local import restrictions
  • Remote delivery locations or incorrect address details
  • In such cases, we will do our best to assist you in tracking your shipment and ensuring delivery as soon as possible.
8. Undeliverable or Returned Shipments

If a shipment is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay import duties, the customer will be responsible for the reshipping cost or any loss incurred.

9. Contact Us

For any shipping or delivery-related questions, please reach out to us at:
📧 admin@osestudios.in

Refund Policy

At Osé Studios, we take great care to ensure that each garment is crafted and inspected to the highest quality standards. However, if you are not entirely satisfied with your purchase, please review the terms below before initiating a return or exchange.

1. Refunds

We do not offer refunds under any circumstances. All approved returns will be processed as store credit only, redeemable for future purchases on our website.

2. Eligibility for Return or Exchange

An order once placed cannot be cancelled. In case, there is any issue, please contact our customer service on info@osestudios.in and they will issue a credit note for the amount.

To be eligible for a return or exchange:

  • The request must be initiated within 7 days of the date of delivery.
  • All exchange parcels must reach our studio within 7 days of your exchange request being approved.
  • The item(s) must be in original condition — unworn, unused, unwashed, and with the original return tag securely attached.
  • The product must be returned in its original packaging (including dust bags or boxes, if applicable).

All returns and exchanges are subject to inspection and approval by our internal team. Items returned without authorization or not meeting these conditions will not be accepted.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products purchased during Flash Sales, Final Sale, or Promotional Offers
  • Swimwear (for hygiene reasons)
  • Customized, altered, or made-to-order pieces

International orders (we currently do not accept international returns or exchanges)

4. Condition of Returned Items

Please ensure that:

  • The garment is free from makeup stains, perfume, deodorant marks, or any signs of wear.
  • Items received in a used, soiled, or damaged condition will be declined.
  • If an item is returned without the return tag or fails inspection, it will not be accepted, and the customer will be responsible for arranging collection from our warehouse.

Osé Studios reserves the right to deny returns or exchanges that do not meet these quality checks.

5. Return Shipping

The cost of return shipping is to be borne by the customer.

We do not refund the cost of shipping (both to and from the customer).

Please use a reliable and trackable courier service, as Osé Studios cannot be held liable for any loss, damage, or delay of parcels in transit.

Returns or exchanges will be processed only after the returned items have been received and verified at our studio.

6. Exchange Process

  1. To initiate an exchange, email us at admin@osestudios.in or Whatsapp us on +91 9099035580 within 7 days of receiving your order.
  2. Once approved, you will receive return instructions and authorization from our team.
  3. The exchange parcel must reach our studio within 7 days of approval.
  4. Upon receiving and inspecting the item, we will issue store credit or send the replacement product (depending on your request and stock availability).

Please note:

Unauthorised returns (sent without approval) will be refused and returned to the sender.
The customer will be responsible for collecting any refused items from our warehouse.

7. Store Credit

Once your return has been approved and processed, you will receive store credit via email. This credit will be valid for 6 months from the date of issue and can be redeemed for any product on our website (osestudios.in).

8. Online Purchase Policy

This return and exchange policy applies exclusively to purchases made through the official Osé Studios website or from our WhatsApp +91 9099035580 (osestudios.in). For items purchased through other platforms or retail partners, please refer to the respective seller’s return policy.

9. Return Address

All authorized returns and exchanges must be shipped to:

Osé Studios
3, Corporate House, Parshwanath Business Park,
Prahladnagar, Ahmedabad, Gujarat – 380015, India
📞 +91 9099035580
📧 admin@osestudios.in

10. Final Note

We value your understanding and cooperation with these guidelines. Our team inspects and handles every return with utmost care to ensure fairness and transparency for all our customers.


If you have any questions or concerns, please don’t hesitate to contact us at admin@osestudios.in.