Privacy policy

Last Updated: 02/11/2025

This Privacy Policy describes how osestudios.myshopify.com ("OSE Studios", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website (the "Site").

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases or provide customer support.
Any information that can uniquely identify an individual is referred to as "Personal Information."

Below is a detailed outline of what we collect and why.

A. Device Information

  • Examples: Browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.
  • Purpose: To optimize your experience, load the Site accurately, and perform analytics to improve performance.
  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify and trusted analytics/service providers.

B. Order Information

  • Examples: Name, billing and shipping addresses, payment information (including card or UPI details), email address, and phone number.
  • Purpose: To fulfill orders, process payments, arrange delivery, provide invoices/order confirmations, and detect fraudulent transactions.
  • Source: Provided directly by you during checkout.
  • Disclosure: Shared with Shopify, payment gateways, logistics providers, and relevant fulfillment partners.

C. Customer Support Information

  • Examples: Details shared during service or support inquiries.
  • Purpose: To assist you with queries, returns, or product-related issues.
  • Source: Directly from you.
  • Disclosure: Limited to support software or communication tools used by our team.

2. Minors

The Site is not intended for individuals under the age of 18 years. We do not knowingly collect Personal Information from minors.
If you believe a child has provided us with Personal Information, please contact us immediately at the address below to request deletion.

3. Sharing Personal Information

We may share your Personal Information with third-party service providers to facilitate our business operations and fulfill our contractual obligations.
This includes:

  • Shopify (e-commerce platform): Shopify Privacy Policy
  • Payment gateways (e.g., Razorpay, PayU, or others used on our store)
  • Shipping and logistics providers
  • Marketing and analytics partners (if applicable)

We may also share information as required by Indian law, for example:

  • To comply with lawful requests by public authorities or government agencies.
  • To protect our legal rights, prevent fraud, or ensure user safety.

4. Behavioural Advertising

We may use your Personal Information to deliver personalized advertisements or marketing communications we believe may interest you.

Examples include:

  • Google Analytics (for website insights): Google Privacy Policy
  • Social media advertising (e.g., Meta/Facebook, Instagram, Google Ads)

You can manage or opt out of personalized ads through:

5. Using Personal Information

We use your Personal Information for:

  • Processing and fulfilling orders
  • Communicating updates and promotions
  • Providing customer service
  • Complying with legal and taxation requirements
  • Improving website experience and offerings

All data is processed in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

6. Data Retention

We retain your Personal Information as long as necessary for business, legal, or tax purposes, or until you request deletion.
Upon such request, we will securely delete or anonymize your data unless retention is required by law.

7. Security

We follow reasonable security practices to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of online transmission or storage is 100% secure.

8. Cookies

Cookies are small text files placed on your device to enhance browsing.
We use cookies for:

  • Site functionality (e.g., maintaining cart sessions)
  • Analytics (Shopify & Google)
  • Advertising and personalization

You can manage cookie preferences in your browser settings. Blocking cookies may affect your experience on our Site.

9. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access your Personal Information
  • Request correction or deletion
  • Withdraw consent (where applicable)
  • Restrict or object to processing in certain cases

To exercise these rights, please contact us via email or at the address below.

10. Do Not Track

We currently do not respond to "Do Not Track" browser signals, as there is no uniform standard for interpreting such requests.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website, with the effective date clearly mentioned.

12. Contact Us

For any questions, concerns, or complaints regarding our Privacy Policy or data handling practices, please contact:

Osé Studios
3, Corporate House, Parshwanath Business Park,
Prahladnagar, Ahmedabad, Gujarat – 380015, India
📧 Email: info@osestudios.in
📞 Phone: +91 9099035580

If you are not satisfied with our response, you may contact the Grievance Officer appointed under Rule 5(9) of the SPDI Rules:
Grievance Officer: Parth Shah
Email: admin@osestudios.in
Response Time: Within 30 days of receiving your query.

✅ Legal Basis:
This Privacy Policy is governed by and construed in accordance with the laws of India.
Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.